Service Desk - Demand Management

Service Desk Demand Management

Operational maturity in managing internal and external demands.

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Agile service management

Have the best ITSM practices with flexibility to adapt them to your needs, increasing your customer service efficiency.

Customer service channels

Launch relationship portals and improve the experience of different audiences - employees, customers, suppliers and partners - with your brand.

More than a help desk

Centralize all shared services (SSC) in one place and integrate all your organization's processes (BPMS).

Provide an agile service

Provide an agile service

Offer the most diverse content formats and ensure instant replies to requests: automatic replies, posts, videos, podcasts, e-books, webinars, and others.


Manage service KPIs

Manage service KPIs

Visualize your team's performance through dashboards and analytics: number of tickets in queue, average service time (AST), and customer satisfaction (NPS).


Integrate with CRM

Integrate with CRM

Work with integrated CRM and Service Desk: the solutions together provide a better sales and after-sales experience to your customer, making him a promoter of your brand.