Service Desk - Demand Management

Service Desk Demand Management

Operational maturity in managing internal and external demands.

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Agile service management

Have the best ITSM practices with the flexibility to adapt them to your needs and increase your customer service efficiency.

Customer service channels

Launch content and service portals and improve the experience of different audiences – employees, customers, suppliers, and partners – with your brand.

More than a help desk

Centralize all shared services (SSC) in one place and integrate all your organization's processes with our BPMS.

Provide an agile service

Offer many different content formats and ensure instant replies to requests: automatic replies, posts, videos, podcasts, e-books, webinars, and more.


Manage service KPIs

Track your teams’ performance through dashboards and analytics: number of tickets in queue, average service time (AST), and customer satisfaction (NPS).


Integrate with CRM

Integrate CRM and Service Desk: together, the solutions provide a better sales and after-sales experience to your customers, making them brand promoters.