Service Desk Demand Management
Operational maturity in managing internal and external demands.
Register nowAgile service management
Have the best ITSM practices with the flexibility to adapt them to your needs and increase your customer service efficiency.
Customer service channels
Launch content and service portals and improve the experience of different audiences – employees, customers, suppliers, and partners – with your brand.
More than a help desk
Centralize all shared services (SSC) in one place and integrate all your organization's processes with our BPMS.
Provide an agile service
Offer many different content formats and ensure instant replies to requests: automatic replies, posts, videos, podcasts, e-books, webinars, and more.
Manage service KPIs
Track your teams’ performance through dashboards and analytics: number of tickets in queue, average service time (AST), and customer satisfaction (NPS).
Integrate with CRM
Integrate CRM and Service Desk: together, the solutions provide a better sales and after-sales experience to your customers, making them brand promoters.