Agile service management
Have the best ITSM practices with flexibility to adapt them to your needs, increasing your customer service efficiency.
Customer service channels
Launch relationship portals and improve the experience of different audiences - employees, customers, suppliers and partners - with your brand.
More than a help desk
Centralize all shared services (SSC) in one place and integrate all your organization's processes (BPMS).
Provide an agile service
Offer the most diverse content formats and ensure instant replies to requests: automatic replies, posts, videos, podcasts, e-books, webinars, and others.
Manage service KPIs
Visualize your team's performance through dashboards and analytics: number of tickets in queue, average service time (AST), and customer satisfaction (NPS).
Integrate with CRM
Work with integrated CRM and Service Desk: the solutions together provide a better sales and after-sales experience to your customer, making him a promoter of your brand.